Privacy Policy

Welcome to RoCanvas. This Privacy Policy explains how AltiLabs LLC ("AltiLabs," "we," "us," or "our"), a limited liability company registered in Phoenix, Arizona, United States, collects, uses, discloses, and protects your personal information when you use the RoCanvas platform, website, and related services (collectively, the "Service").

By accessing or using RoCanvas, you agree to this Privacy Policy. If you do not agree, please do not use our Service.

2.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, and Roblox account details through the Roblox OAuth integration.
• Profile Information: Information you provide when completing your profile, including your display name and contact preferences.
• Payment Information: When you subscribe to a paid plan, payment details are processed securely through Stripe. We do not store your full credit card information on our servers.
• Design Data: Icons, images, and design files you create, upload, or store using the Service.
• Communications: Information you provide when contacting our support team or responding to surveys.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, actions taken, time and date of visits, and session duration.
• Device Information: Browser type and version, operating system, device type, and screen resolution.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain sessions, remember preferences, and analyze usage patterns.

2.3 Information from Third Parties

• Roblox: When you authenticate via Roblox OAuth, we receive your Roblox user ID, username, display name, and avatar information as authorized by Roblox's API.
• Stripe: We receive subscription status, payment confirmations, and billing-related information from Stripe.

We use the information we collect to:

• Provide, maintain, and improve the RoCanvas Service
• Process transactions, manage subscriptions, and send billing-related communications
• Create and maintain your account
• Send you technical notices, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities to improve user experience
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Comply with legal obligations and enforce our Terms of Service
• Send promotional communications (with your consent, where required by law)

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, including Stripe (payment processing).
• Roblox Integration: When you use the Upload to Roblox feature, design data is transmitted to Roblox via their API in accordance with your instructions.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with your explicit consent or at your direction.

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure data storage, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within 30 days, unless retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing our agreements).

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in the email.
• Cookie Preferences: Manage cookie settings through your browser preferences.

To exercise any of these rights, please contact us at privacy@rocanvas.com.

RoCanvas is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe a child under 13 has provided us with personal information, please contact us at privacy@rocanvas.com.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy.

The Service may contain links to third-party websites or services (such as Roblox). We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us: